Healthcare System Integration

The Challenge

A private healthcare provider operating multiple facilities faced significant challenges with disconnected health information systems. Patient data was siloed across different departments and locations, preventing seamless information sharing and leading to duplicated tests, delayed diagnoses, and fragmented patient care.

Clinicians lacked a complete view of patient history, often relying on patients to recall their medical information. The lack of interoperability between systems created inefficiencies and posed risks to patient safety.

Our Approach

ISG was engaged to develop a comprehensive integration strategy that would enable seamless data sharing while respecting privacy requirements and clinical workflows. Our approach included:

• Stakeholder Engagement: Worked closely with clinicians, IT teams, and leadership to understand requirements and build support for the integration initiative.
• Standards Assessment: Evaluated healthcare interoperability standards including FHIR, HL7, and CDA to determine the optimal approach.
• Privacy Framework: Developed a comprehensive privacy framework ensuring compliance with healthcare regulations while enabling appropriate data sharing.

The Solution

We developed an integration strategy with standardised APIs and interoperability frameworks aligned with FHIR standards:

• Enterprise integration platform connecting all clinical systems
• FHIR-compliant APIs enabling secure data exchange
• Master patient index ensuring accurate patient matching
• Clinical data repository providing a unified patient view
• Consent management system respecting patient privacy preferences

The Results

The integration strategy delivered substantial improvements in care coordination and operational efficiency:

• 85% system adoption rate with strong clinician engagement
• 60% reduction in duplicate tests through access to complete patient history
• 2.5 million patients benefited from improved care coordination
• FHIR standards compliance ensuring future interoperability